97aceph Privacy Policy

01Introduction

This Privacy Policy ("Policy") describes how 97aceph ("97aceph," "we," "us," or "our") collects, uses, discloses, retains, and protects the personal information of individuals ("you," "your," or "Data Subject") who access or use the 97aceph online gaming platform available at https://97aceph.net and any associated applications or services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It forms an integral part of the 97aceph Terms and Conditions, which you are encouraged to read alongside this Policy.

02Who We Are

97aceph is an online casino and sports betting platform operated for the benefit of Filipino players aged 21 and above across the Philippines — from Manila and Makati to Cebu, Davao, and beyond. The platform is accessible at https://97aceph.net.

For the purposes of the Data Privacy Act of 2012, 97aceph acts as the Personal Information Controller in respect of the personal data you provide when registering and using the Platform. Where we engage third-party service providers to process data on our behalf, those providers act as Personal Information Processors under written agreements that bind them to equivalent data protection standards.

03Data We Collect

97aceph collects the following categories of personal data, depending on how you interact with the Platform:

04How We Collect Data

97aceph collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — through server logs, session tracking, cookies, and similar technologies when you access or interact with the Platform.
• From third-party payment processors — GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and other payment partners may share transaction reference data with 97aceph to confirm and reconcile deposits and withdrawals.
• From identity verification providers — where 97aceph engages a third-party KYC service to assist in verifying the identity of players, that provider may share verification outcomes with us.
• From fraud prevention and AML screening services — 97aceph may receive risk signals from third-party compliance tools used to screen for sanctions, politically exposed persons (PEPs), or adverse media.

05Purposes of Processing

97aceph processes your personal data for the following purposes:

1. Account creation and management — to register you as a player, authenticate your identity, and maintain your account in good standing.
2. Service delivery — to provide access to games, process deposits and withdrawals, and deliver promotions and bonuses to which you are entitled.
3. KYC and age verification — to confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with applicable regulations.
4. Anti-money laundering (AML) compliance — to monitor transactions and account activity for patterns indicative of money laundering, fraud, or other financial crimes, and to report suspicious activity to relevant authorities as required by law.
5. Responsible gaming — to monitor gaming behaviour, identify players who may be experiencing gambling-related harm, and administer self-exclusion, deposit limits, and other responsible gaming tools.
6. Customer support — to respond to your enquiries, complaints, and service requests.
7. Marketing communications — where you have opted in, to send you promotional offers, bonus announcements, and platform updates via email or SMS. You may withdraw consent at any time.
8. Platform security and fraud prevention — to detect, investigate, and prevent unauthorised access, cheating, bonus abuse, and other fraudulent activity.
9. Legal and regulatory compliance — to comply with our obligations under Philippine law, respond to lawful requests from government authorities, and enforce our Terms and Conditions.
10. Analytics and platform improvement — to understand how players use the Platform and to improve game selection, user experience, and site performance. Where possible, this is done using aggregated or anonymised data.

06Legal Basis for Processing

Under the Data Privacy Act of 2012, 97aceph relies on the following legal bases for the processing of your personal data:

• Consent — for optional communications such as marketing emails and SMS, and for the processing of sensitive personal information where no other legal basis applies. You may withdraw consent at any time without affecting prior processing.
• Contractual necessity — for processing required to perform the contract between 97aceph and you as a registered player, including account management, service delivery, and transaction processing.
• Legal obligation — for processing required by applicable Philippine law, including KYC obligations, AML requirements, tax reporting, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests — for processing necessary for 97aceph's legitimate business interests, including fraud prevention, platform security, and internal analytics, provided these interests are not overridden by your rights and interests.

07Sharing Your Data

97aceph does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors — GCash, Maya, BPI, BDO, UnionBank, 7-Eleven payment partners, Coins.ph, and USDT TRC20 network service providers, to process deposit and withdrawal transactions.
• KYC and identity verification providers — third-party services engaged to assist in verifying player identity and age in accordance with regulatory requirements.
• AML and fraud screening providers — compliance technology providers used to screen transactions and player profiles against sanctions lists, PEP databases, and fraud indicators.
• Game and software providers — the third-party game studios and platform technology providers whose games and infrastructure power the 97aceph Platform. These providers may receive limited technical data necessary to deliver the gaming experience.
• Customer support technology providers — live chat and helpdesk platforms used to manage player support interactions.
• Regulatory authorities and law enforcement — 97aceph may disclose personal data to government bodies, regulators, or law enforcement agencies where required or permitted by applicable Philippine law, including in connection with AML reporting obligations.
• Professional advisers — lawyers, auditors, and accountants engaged by 97aceph who are bound by professional confidentiality obligations.

08Cookies & Tracking Technologies

97aceph uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies — required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional cookies — used to remember your preferences, language settings, and recent game history to personalise your experience.
• Analytics cookies — used to collect aggregated data about how players interact with the Platform, which pages are visited most, and where technical errors occur. This data helps us improve the Platform.
• Marketing cookies — used only where you have provided consent, to track the effectiveness of our promotional campaigns and deliver relevant offers.

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform, including your ability to remain logged in to your 97aceph account.

09Data Retention

97aceph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual.

10Security Measures

97aceph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive personal and financial data stored on 97aceph infrastructure.
• Role-based access controls limiting employee access to personal data strictly to those with a legitimate operational need.
• Multi-factor authentication requirements for internal systems that process personal data.
• Regular security vulnerability assessments and penetration testing of the Platform.
• Incident response procedures enabling prompt detection, containment, and notification of personal data breaches in accordance with NPC requirements.

11Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 97aceph:

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy. 97aceph will respond to verified data subject requests within the timeframes prescribed by the DPA and NPC guidelines.

Please note that certain rights may be subject to limitations where 97aceph is required to retain or process your data to comply with a legal obligation, or where the exercise of a right would prejudice the rights and freedoms of others.

12Protection of Minors

The 97aceph Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals below the age of 21. The minimum age requirement reflects the legal gambling age applicable to casino-style gaming in the Philippines.

If 97aceph discovers or has reasonable cause to believe that a registered player is under 21 years of age, we will immediately suspend the account, initiate an investigation, and take appropriate action — which may include permanent account closure and, where legally required, notification to the relevant authorities.

If a parent or guardian believes that a minor has registered with 97aceph or has provided personal data to the Platform, please contact our support team immediately at the contact details in Section 15 so that we can take prompt corrective action.

13International Data Transfers

Some of the third-party service providers engaged by 97aceph — including game platform providers, KYC technology vendors, and analytics tools — may be based outside of the Philippines and may process your personal data in jurisdictions other than the Philippines.

Where personal data is transferred to a recipient in a foreign jurisdiction, 97aceph takes appropriate steps to ensure that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012, including the use of standard contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing an adequate level of data protection.

14Changes to This Policy

97aceph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. The date of the most recent revision is indicated at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 97aceph will notify registered players via email to their registered address or via a prominent notice on the Platform at least seven (7) days before the amended Policy takes effect.

Your continued use of the 97aceph Platform following the effective date of any amended Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and request account closure.

15Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 97aceph, please contact our Data Protection Officer (DPO) or customer support team through the following channel:

We will acknowledge receipt of your request within 72 hours and aim to provide a substantive response within the timeframes prescribed by the Data Privacy Act of 2012 and applicable NPC guidelines. Complex requests involving large volumes of data or requiring legal assessment may take longer, in which case we will notify you of the expected timeline.

For concerns that cannot be resolved through our internal process, you may escalate your complaint to the National Privacy Commission of the Philippines, which is the competent supervisory authority for data privacy matters in the Philippines.